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In this latest episode of Les Pieds dans le Plat, Claudio Vandi interviews Damien Rivière, Customer Care Director France at Doctolib.
In today's fast-paced world, how do you maintain a quality relationship with your teams and customers, without getting bogged down in processes and hierarchical distance? That's the question we asked Damien Rivière in this new episode. The key, in his view? Playing close to your teams and customers is THE key to performance. Having joined the company almost 10 years ago, Damien has seen it evolve, and experienced the challenges of structuring a large-scale customer service department.
So he explains everything!
On the program:
Enjoy!
You can also follow the Les Pieds dans le plat podcast on the following networks
And support Les pieds dans le Plat :
In this latest episode of Les Pieds dans le Plat, Claudio Vandi interviews Damien Rivière, Customer Care Director France at Doctolib.
In today's fast-paced world, how do you maintain a quality relationship with your teams and customers, without getting bogged down in processes and hierarchical distance? That's the question we asked Damien Rivière in this new episode. The key, in his view? Playing close to your teams and customers is THE key to performance. Having joined the company almost 10 years ago, Damien has seen it evolve, and experienced the challenges of structuring a large-scale customer service department.
So he explains everything!
On the program:
Enjoy!
You can also follow the Les Pieds dans le plat podcast on the following networks
And support Les pieds dans le Plat :
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