Learning objectives :
- Being firm and being heard without being authoritarian
- Be open-minded while retaining control over the final decision
- Dealing with moments when you don't have the answers, or when you're wrong
Course :
Session 1: Managing Resistance
Conveying important messages to your team without losing credibility or coming across as authoritarian is one of the most challenging tasks in management. Participants learn to adopt a “high-level stance”: firm in substance, open in approach. They leave with a repertoire of concrete phrasing to ensure their messages are clear and impactful without coming across as authoritarian.
Case Study : Practice conveying an important message to your team by adopting a confident stance, remaining firm in your decision while leaving room for feedback.
Session 2: Managing Conflicts or Unforeseen Events
When a situation gets out of hand, when a mistake is made, or when the manager-employee relationship deteriorates—these are all moments when your approach is crucial. Participants will learn techniques for handling objections and allowing themselves room for error without losing their credibility.
Case Study : Managing a manager-employee relationship that has deteriorated by preparing for the meeting, choosing the appropriate approach, and avoiding reacting impulsively or under the influence of emotions.
When you leave this workshop, you'll know...
- Conveying firm and clear messages without coming across as authoritarian
- Handling objections and unexpected situations without losing your authority or credibility
- Navigating tough times with the right attitude, even when you’re wrong or don’t have the answers
And it'll come in handy for...
- Managing Resistance and Maintaining Your Authority in Times of Tension
- Navigating crises and unexpected challenges without damaging your relationship with your team
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