Learning objectives :

• Understanding one’s own basic needs and those of the people around us, as well as sources of stress
• Anticipate tensions by identifying sources of conflict between different profiles
• Address and help resolve interpersonal conflicts, including by acting as a mediator
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Course :

Session 1: Understanding Basic Needs
Tensions do not arise from ill will; they arise from deep, unmet needs. This workshop starts at the most fundamental level: psychological needs and sources of stress vary depending on each person’s profile, often without our realizing it. Participants engage in self-reflection on their own needs and learn to identify the profiles of the people around them.

Example of a tool : Process Com profiles (Analyst, Energizer, Promoter, etc.): Each profile corresponds to fundamental psychological needs, sources of stress, and specific interaction styles. Identifying these in yourself and in others helps you understand why some relationships flow naturally while others are constantly strained.

Case Study : Reflect on your own profile, identify your core needs and stressful situations, and then analyze how this profile interacts with different profiles in everyday life.

Section 2: Anticipating Tensions
Certain conflicts between colleagues are predictable: the needs of an Energizer and an Analyst can clash in an almost inevitable way. Recognizing these sources of tension before they erupt gives you the tools to intervene at the right moment.

Example of a tool : Analyzing tension vectors between profiles (identifying which needs conflict between two profiles, e.g., Energizer and Analyst, and how to adapt one’s approach to avoid or defuse the tension before it escalates into open conflict).

Case Study : Analyze situations of tension between two people with different profiles, identify the source of the conflict in their respective needs, and propose a concrete approach to defuse the situation.

Session 3: Addressing and Helping to Resolve Conflict
When tension is already in the air: how can you address it directly, or help two colleagues in conflict understand each other and resolve it? Participants learn how to express their needs without being aggressive toward the other person, and how to act as a neutral facilitator.

Example of a tool : The question bank (to help a colleague express their needs regarding collaboration) + NVC tools for discussing a conflict or tension without attacking the other person, by focusing on one’s own needs rather than on the other person’s faults.

Case example : Helping two colleagues discuss a recent conflict so they can better understand each other and improve their relationship.