In a team, tensions don’t just go away on their own. An unaddressed misunderstanding builds up, fuels mistrust, and eventually undermines collaboration. The problem isn’t the disagreement itself; it’s the lack of a framework for addressing it clearly. The OSBD method (Observation, Sentiment, Need, Request) provides managers with a simple framework for defusing tense situations before they escalate, without avoiding the issues or damaging the relationship.

In this kit, you'll find:

• Note: Describe the facts accurately, without judgment or interpretation, to ground the discussion in a factual basis that both parties can accept.
• Feeling: expressing how the situation makes you feel, without placing blame, so that the other person understands the real impact of what is happening
• Need: to clarify what is at stake for oneself, what is missing, or what is needed to move forward and stop dwelling on complaints
• Request: Make a specific and realistic request so that the discussion leads to concrete action rather than a vague commitment
• Practical examples and worksheets to help you practice applying the OSBD method in common management situations: reframing, disagreements among colleagues, recurring tension

Download the kit and get started with the 4-step OSBD method, real-world examples, and ready-to-use practical guides.