Conflicts, misunderstandings, poorly managed tensions... Without a framework, these situations can quickly undermine team dynamics. They accumulate, fuel mistrust and hamper collaboration. The OSBD (Observation, Sentiment, Need, Demand) method offers managers a simple, powerful and actionable grid for defusing tensions before they escalate.

Objective: transform disagreements into constructive dialogues, where everyone feels heard and responsible for the quality of the relationship.

The OSBD method in 4 steps

A structured approach, accessible to all, to regulate tense situations without running away from them or making them worse.

• Observation: describe facts without judgment or interpretation
• Feeling: clearly expressing what you feel
• Need: clarify what's at stake for you
• Request: formulate a concrete request to move forward

Why equip your managers with the OSBD method?

In a manager's day-to-day work, tensions are inevitable. What makes the difference is how you deal with them. The OSBD method provides a simple, replicable framework for dealing with these situations, without dodging sensitive issues.

By training your managers in this approach, you enable them to :

• Handle everyday conflicts calmly and clearly.
• Maintaining quality relationships and team cohesion.
• Create a climate of listening, empathy and shared responsibility.
  

The result: fewer unspoken tensions, greater clarity and lasting cooperation.

This kit includes concrete examples, practical information sheets and application models to help your managers apply the OSBD method on a daily basis.