Giving feedback is often a delicate moment: we hesitate, beat around the bush, or the conversation becomes tense. The result: things are left unsaid, or the message comes out too late and too harshly. Nonviolent Communication (NVC) provides a structured framework for expressing feedback in a way that is more easily received, even when the subject is sensitive, and for receiving feedback without reacting impulsively.

In this guide, you will find:

• Structure feedback using the OSBD method (Observation, Feeling, Need, Request) to ensure a clear, factual, and non-judgmental message that gets straight to the point without putting the other person on the defensive
• Clarify your message and make a specific request so that the other person knows exactly what is expected of them after the conversation, without any ambiguity
• Take feedback in stride using the 4R method (Breathe, Slow Down, Rephrase, Respond) to manage your emotions in the moment and maintain an open, listening attitude
• Practice using real-life examples and hands-on exercises to improve your confidence and fluency in professional conversations

Download the guide and learn the OSBD method, the 4Rs for receiving feedback, and ready-to-use examples.