Unspoken issues take root, projects fall behind schedule, and decisions stall. When conflict management is absent or reactive, the entire team dynamic slows down. The problem isn’t the existence of tensions—they’re inevitable. It’s the lack of a framework to address them before they escalate. This kit gives managers four tools to regain control of these situations, both before and during a crisis.

In this kit, you'll find:

• A quick self-assessment test to evaluate your managers’ and organization’s ability to manage stress and conflict, and identify the most urgent development priorities
• A guide to establishing a clear framework at the start of a project or collaboration: clarifying roles, setting ground rules, and preventing misunderstandings before they become sources of friction
• Guidelines for managing different styles: identifying your own biases, understanding those of others, and adapting to avoid misunderstandings and frustrations in cross-functional projects
• The OSBD Method for Defusing Conflicts: Observation, Feeling, Need, Request—four steps to manage tension without escalating it and preserve the quality of the relationship

Download the kit and get a quick test, a getting-started guide, the OSBD method, and tips for managing different styles.