Saying things without causing offense. Expressing disagreement without creating tension. Managing your emotions in critical moments. These are practical skills that can be learned. Nonviolent Communication (NVC) provides managers with a structured framework for conveying their messages clearly and accurately, even when the subject is sensitive or emotions are running high.

This kit includes the essential tools for incorporating NVC into day-to-day management.

In this kit, you'll find:

• Guidelines for adopting a NVC approach: fostering open communication, establishing the framework for constructive dialogue, and avoiding language that shuts down the conversation before it even begins
• A 4-step method for structuring feedback: provide clear, factual, and non-judgmental feedback so that the message gets across without putting the other person on the defensive
• Tools for managing your emotions: stepping back from strong reactions, identifying what’s at play, and choosing how to respond rather than react
• Guidelines for crafting effective messages in sensitive situations: structuring a difficult message, adjusting your tone, and ensuring that the message is received as intended

Download the kit and walk away with the NVC guidelines, a 4-step feedback method, and tools to manage your emotions and structure your sensitive messages.