Fernando's story

Tereos

Fernando is in charge of Mobility and Wage Studies at Tereos, a leading global sugar producer. Given the company’s commitment to promoting a culture of employee feedback, Fernando decided to participate in the NUMA workshop as an opportunity to take his feedback skills to the next level.

His challenges:

Giving feedback to senior colleagues: equipped with feedback methods and terminology, Fernando now feels empowered to give feedback to his colleagues, regardless of the organizational hierarchy.

Collective feedback: Fernando learned how to engage in collective feedback and the positive effects it can have on team building and group dynamics.

The good habits he plans to keep:

Collective progress on a working practice: the group dynamic encourages progress and gives each participant the opportunity to learn from others.

Preparing before giving feedback: before the workshop, Fernando was a bit too spontaneous when it came to giving feedback. Now, he follows a simple but efficient process to make his feedback more impactful: the COIN method (Context, Observation, Impact, Next steps).

The bad habits he's lost:

Immediate-feedback call: Giving someone feedback, and especially change-feedback, asks for thoughtful preparation that takes into account many moving parts.

“Feedback is one of the different ways to develop a successful, long-term relationship with colleagues. Thanks to our coach’s receptiveness, knowledge, and facilitation expertise, I greatly improved giving and receiving feedback."

DISCOVER MORE STORIES
ALL STORIES
HELLO
READY TO GET STARTED?
GET IN TOUCH