Aon: providing new managers with essential skills

17/5/2024
management
Case studies
4 min
management
Case studies
Link to form

Aon: providing new managers with essential skills

What was your main challenge when launching the program?

In 2019 and 2020, we promoted new managers to whom we wanted to offer managerial training to complement their professional skills and experience. We wanted to provide them with skills and practices that would put them at ease in their management role.

What is specific to your working culture and how did NUMA cope with it?

AON is a pragmatic, results-oriented company with a strong customer culture. We needed managers to acquire tangible skills that could be implemented immediately, and to feel "equipped" quickly. In terms of format, we were looking for something short that could better adapt to the operational rhythm, the learning process and the new work organization.

What is the one thing that convinced you to work with NUMA?

The pragmatism actionability of the workshops were decisive. As a company, we don't need our managers to be theoreticians, what matters is for them to adopt practices that make them more operational and comfortable in their jobs.

The flexibility allowed by the "à la carte" mode also played an important role: when it comes to training, employees are our customers, so we have to be able to adjust content according to their feedback.

What did the learners appreciate most about the program?

We have very good feedback from the workshops, managers recognised themselves in the use cases. Because of a high level of difficulty throughout the exercises, they had the opportunity to learn how to better react to tough situations.

Customer experience is very well handled by NUMA's project managers, they play an advisory role that really saves time. For instance, they shared their good practices with us on remote work. This was useful both from both an individual and a collective scale because we were able to better organize and synchronize our schedules.

What did they implement or challenge since the end of the training, and what are the outcomes?

Overall, they are able to solve complex situations by tackling them with the right attitude and tools. They've understood that saying things is always better than not saying anything, and know how to address their feedback in the best way to develop their employees.

3 words to describe your partnership with NUMA?

Pragmatism, innovation and interactivity

118

Number of participants

New Hybrid Managers

Program

4,8/5

Average satisfaction

What was your main challenge when launching the program?

In 2019 and 2020, we promoted new managers to whom we wanted to offer managerial training to complement their professional skills and experience. We wanted to provide them with skills and practices that would put them at ease in their management role.

What is specific to your working culture and how did NUMA cope with it?

AON is a pragmatic, results-oriented company with a strong customer culture. We needed managers to acquire tangible skills that could be implemented immediately, and to feel "equipped" quickly. In terms of format, we were looking for something short that could better adapt to the operational rhythm, the learning process and the new work organization.

What is the one thing that convinced you to work with NUMA?

The pragmatism actionability of the workshops were decisive. As a company, we don't need our managers to be theoreticians, what matters is for them to adopt practices that make them more operational and comfortable in their jobs.

The flexibility allowed by the "à la carte" mode also played an important role: when it comes to training, employees are our customers, so we have to be able to adjust content according to their feedback.

What did the learners appreciate most about the program?

We have very good feedback from the workshops, managers recognised themselves in the use cases. Because of a high level of difficulty throughout the exercises, they had the opportunity to learn how to better react to tough situations.

Customer experience is very well handled by NUMA's project managers, they play an advisory role that really saves time. For instance, they shared their good practices with us on remote work. This was useful both from both an individual and a collective scale because we were able to better organize and synchronize our schedules.

What did they implement or challenge since the end of the training, and what are the outcomes?

Overall, they are able to solve complex situations by tackling them with the right attitude and tools. They've understood that saying things is always better than not saying anything, and know how to address their feedback in the best way to develop their employees.

3 words to describe your partnership with NUMA?

Pragmatism, innovation and interactivity

FAQ

What are the 4 characteristics of leadership?
What are the keys to productivity?
What is professional networking?
Newsletter

don't miss a thing, join our newsletter

Thank you! Your request has been received.
Oops! Something went wrong while submitting the form.